Coronavirus COVID-19 Update: Focusing on Safety, Health and Well-Being

At CNO Financial, the health and safety of our associates, agents, customers and partners is our priority. In response the worldwide coronavirus (COVID-19) outbreak, we are following the recommendations from the Centers for Disease Control & Prevention (CDC) state and local governments, as well as departments of public health.

We're here to help.

We realize this is a difficult and uncertain time, and we are committed to getting through this together. We continue to maintain normal business operations. However, as we transition our associates to work remotely, you may experience some longer than normal wait times. We appreciate your patience and understanding as we work to ensure uninterrupted service to help answer any questions you may have about your policies, accounts and coverage that are critical during this unprecedented time.

We realize customers may be experiencing difficulty in making premium payments. Recognizing this is an unprecedented circumstance that requires extra care and attention, we will provide an extended period of time to pay without the risk of losing your benefits during these difficult times.

What you should know:

  • If you can continue making your premium payments, you should do so.
  • If you need help with your premium payment as result of COVID-19 difficulties, you can call us with questions regarding your policy status at the numbers below.

Our agents and customer service support teams remain available.

Bankers Life

  • Monday through Friday at (800) 621-3724 between 8 a.m. and 6 p.m. ET.

Colonial Penn

  • Monday through Thursday at (800) 323-4542 between 8:30 a.m. and 6:00 p.m. ET and Fridays from 8:30 a.m. to 5:30 p.m. ET.

Washington National

  • Monday through Friday at (800) 525-7662 between 8:00 a.m. and 5:45 p.m. ET.

Supporting our customers and communities.

While we continue to closely monitor the situation and updates from the CDC, we have taken several steps to support our associates’ health to enable us to continue to serve our customers.

  • Activated business continuity plans to support the health of associates, while ensuring our business continues to reliably deliver services to our policyholders, agents and partners.
  • Encouraged all corporate office associates that can work from home to do so starting March 13.
  • Supported our customer care and claims teams with additional tools and technology.
  • Provided agents and registered investment representatives with CDC health and safety recommendations.
  • Added enhanced cleaning services to our offices.
  • Suspended all non-essential business travel.
  • Suspended non-essential conferences and meetings with more than 10 people.
  • Restricted visitors to our offices.
  • Expanded personal time off (PTO) polices for eligible associates that can be used for instances directly tied to a coronavirus situation.

We will continue to evaluate additional measures to support our customers and associates as needs arise. As we make changes and updates, we will revise this page with the most current information.

Helpful Resources