Coronavirus COVID-19 Update: Focusing on Safety, Health and Well-Being

At CNO Financial, the health and safety of our associates, agents, customers and partners is our priority. In response the worldwide coronavirus (COVID-19) outbreak, we are following the recommendations from the Centers for Disease Control & Prevention (CDC) state and local governments, as well as departments of public health.

We're here to help.

We realize this is a difficult and uncertain time, and we are committed to getting through this together. We continue to maintain normal business operations. However, as we transition our associates to work remotely, you may experience some longer than normal wait times. We appreciate your patience and understanding as we work to ensure uninterrupted service to help answer any questions you may have about your policies, accounts and coverage that are critical during this unprecedented time.


Bankers Life

  • Monday through Friday at (800) 621-3724 between 8 a.m. and 6 p.m. ET.

Colonial Penn

  • Monday through Thursday at (800) 323-4542 between 8:30 a.m. and 6:00 p.m. ET and Fridays from 8:30 a.m. to 5:30 p.m. ET.

Washington National

  • Monday through Friday at (800) 525-7662 between 8:00 a.m. and 6 p.m. ET.

Supporting our customers.

While we continue to closely monitor the situation and updates from the CDC, we have taken several steps to support the health, safety and well-being of our customers, associates and exclusive agents.

  • Activated business continuity plans to support the health of associates, while ensuring our business continues to reliably deliver services to our policyholders, agents and partners.
  • Transitioned nearly all corporate office associates to remote work, supported by additional tools and technology, since mid-March to continue to serve our customers.
  • Encouraged all agents to work remotely and check on policyholders by phone and online video consultations.
  • Introduced technology to enable agents to conduct virtual consultations and presentations and for consumers to complete coverage electronic applications at home with digital signatures.
  • Supported our customer care and claims teams with additional tools and technology.
  • Provided agents and registered investment representatives with CDC health and safety recommendations.
  • Limited individuals in our sales offices to no more than 10 at any time, even as state "stay at home" orders identify insurance and financial services as an essential business.

Supporting our associates and agents.

  • Committed to no workforce reductions due to COVID-19 in 2020.
  • Provided financial support programs for our exclusive agents.
  • Expanded personal time off (PTO) polices for eligible associates that can be used for instances directly tied to a coronavirus situation.
  • Paid 100% of the cost related to COVID-19 testing and treatment costs for those enrolled in CNO's medical plan in 2020.
  • Transitioned our 2020 Summer Intern Program to a virtual internship for more than 30 students.

Supporting our communities.

  • Donated $300,000 to the company’s financial assistance funds to support CNO associates and our insurance agents impacted by the COVID-19 crisis or other personal financial emergencies. This includes personal donations by senior leadership.
  • Committed to maintaining our annual, budgeted corporate donations to our charity partners in 2020, including our support of the Alzheimer's Association, the American Cancer Society, the CNO Invested in Giving Back® program, and our new partner, the American Heart Association (AHA).
  • Engaged our associates in virtual service opportunities through our Team CNO program to support food banks in our three corporate locations, and first responders.

We will continue to evaluate additional measures to support our customers and associates as needs arise. As we make changes and updates, we will revise this page with the most current information.

Helpful Resources